Questions, answered
Everything a Registered Manager or DPO needs to know before subscribing.
No. My Voice First is a communication aid that helps children express their views, wishes, feelings and worries. It is not a monitored or actively-managed safeguarding-reporting service, and no one is alerted in real time. It sits alongside your home’s existing safeguarding procedures — it does not replace them.
No. A child’s answers exist only during the active session. They are turned into a PDF that is saved on the device, and a chosen staff member is sent a short notification to collect it — the notification does not contain the child’s answers and no document is attached. The answers are then destroyed. Nothing is stored in a historical database, and admins cannot reopen a child’s past answers.
Because we do not retain children’s answers, if a child starts to share something but closes before exporting or sending, nothing is kept and staff will not know. This is intentional for privacy, but homes must understand this limitation and remain vigilant through their normal safeguarding practice.
No. My Voice First produces evidence-ready, branded PDF documents that drop into your existing recording system. It is a communication and participation tool, not a record-keeping system.
Organisation data is protected using encryption in transit and appropriate security controls during processing. Individual staff authentication, administrator-controlled access and database-level isolation keep each home’s account separate — one home cannot see another’s data. We store your organisation, never a child’s voice.
Yes — subscribe to activate your home. Payment is handled securely by Stripe. Once your subscription is active you can set up your home, add staff and start using every activity and feature.
Two plans. Voice Complete (£79/month) includes every built-in activity, all six accessibility modes, rewards, branded PDFs, staff notifications and up to 15 staff accounts. Voice Connected (£129/month) includes everything in Voice Complete, plus custom forms and professional & family feedback requests. A limited number of Founding Homes can secure Voice Connected for £59/month for the lifetime of their uninterrupted membership.
You can cancel anytime from your dashboard — no notice period or penalty. Cancellation takes effect at the end of your current billing period, and you keep access until then.
Yes. Annual billing is available on request and includes a saving equivalent to two months free. Contact us at CustomerService@myvoicefirst.co.uk to switch a subscription to annual.
No. All prices shown are in GBP and exclude VAT, which will be added at the standard rate at checkout where applicable.
The Quality Standards expect every home to actively seek and record children’s views, wishes and feelings. My Voice First helps you meet that standard in a way children want to take part in, producing consistent, child-centred evidence of meaningful participation.